Help/Support
Some Frequently Asked Questions
Ok, So you fancy a headset but have no idea what you need either personally or technically? No problem. Dasan is there to help you make the right choice. Below are answers to frequently asked questions we receive, but remember, if in doubt, give us a call and we will guarantee to get you the right headset.
What are the instant benefits I'll get from wearing a headset?
With hands free you will find typing or writing much easier whilst on call. Not having to clamp the phone between your ear and your shoulder will greatly reduce muscle strains that often lead to head, neck and back aches. Overall this ability to multitask in comfort will lead to more productivity and save you time which increases productivity and money.
Monaural/Binaural or 3 in 1 style - What's the difference?
Put simply, monoaural headsets have on earpiece, binaural have two earpieces and 3 in 1 headsets offer a headband, an ear hook an a neckband.
Monaural headsets tend to be the most popular as they offer excellent security to the head and ear, however, in some circumstances such as noisy environments or occupations which demand highly focused call taking, binaural headsets are sometimes preferred as they offer sound in both ears. The 3 in 1 headsets are increasingly popular as they give the user the option to wear the headset over the head, over the ear or around the back of the neck. A particularly good choice if you are buying for others, as the headset lets the individual decide how it's worn.
Do I need to have any additional equipment other than the headset?
A lot of office phones are now supplied with a headset socket or are headset programmable, so all you need is the headset. However some are not and in these situations an amplifier is required and plugs directly into the existing handset socket which then allows both the headset and the handset to be used.
What is noise cancelling technology?
Dasan headsets are fitted with noise cancelling mircophone technology; this results in a dramatic reduction in background noise being transmitted down the telephone line when calls are made from a noisy, busy environment. This not only makes your calls sound more professional but can also cut down on the need to repeat yourself due to your caller not hearing you clearly.
Why are Dasan Headsets lower priced than the leading brands?
You are dealing directly with the manufacturer. This means that Dasan's pricing is on average 40 to 50% cheaper than the brand leaders. Typically the microphone and speakers are to the same quality and in many cases are made by the same subcontractor. This means that end users are paying high premium from the current brand leaders for different styles and the brand name only. This is why every year Dasan is now gaining significant market share with more and more resellers and end users realising this and switch to the Dasan brand for like performance with significant cost savings. To quote our president "A headset should NOT cost more than a typical office phone!"